Shipping
Shipping & Delivery: Secure, Reliable, and Designed for Peace of Mind
At The Mobile Marvel, we understand that purchasing high-value products is a significant
investment. That’s why our shipping process is meticulously designed to ensure your order
arrives safely, securely, and on time—every time.
Standard Delivery at $300 HKD (applies to all regions except the EU)
This typically takes up to 10 business days. We believe every customer
deserves a seamless experience, regardless of shipping speed. We use Fedex and DHL so therefore costs are unavoidable.
Express Shipping at $500 HKD (all to all regions except the EU)
We offer express shipping to most countries and it can take up to 3-4 business days after product has been shipped. Usually most will be delivered within 3 days.
All shipments are handeld by globally renowned companies like DHL Express, FedEx International Priority and UPS renowned for their expertise in transporting high-value items with the utmost care and reliability.
Express Shipping to the EU $250 HKD (approximately €28)
We offer express shipping to most countries and it can take up to 3-4 business days after product has been shipped. Usually most will be delivered within 3 days.
All shipments are handeld by globally renowned company FedEx International Priority renowned for their expertise in transporting high-value items with the utmost care and reliability.
EU Tax‑Included Shipping (7–10 days, UPS): $450 HKD (approximately €50)
For EU customers, we offer a 7–10 business day UPS service where all import VAT and taxes are prepaid, so the price you see at checkout is final with no extra fees on delivery.
Uncompromising Security & Assurance
Signature Required: Every shipment requires a signature upon delivery, ensuring your valuable purchase is handed directly to you or your authorised recipient.
Real-Time Tracking: Track your order at every stage with real-time updates, providing full
transparency and peace of mind from dispatch to delivery.
Premium Packaging: Your item is secured using robust, discreet packaging and tamper-evident seals to protect against damage and unauthorized access during transit.
Comprehensive Insurance: All shipments are fully insured for their declared value, so your investment is protected against loss or damage throughout the journey. For especially high-value items, we offer the option to purchase additional insurance coverage for maximum protection.
Customs, import fees, tariffs and VAT/GST
United States, United Kingdom, Canada & Australia
For orders to the United States, United Kingdom, Canada and Australia, your price at checkout is fully landed and tax‑inclusive.
- Mobile Marvel Limited covers all customs duties, import/brokerage fees, tariffs and any applicable VAT, sales tax or GST on your order in these countries.
- These amounts are paid by us directly to our logistics partners and/or the relevant authorities on your behalf.
- You will not be asked to pay any extra border or tax charges on delivery, as long as the address and order information you provide are correct.
In short: You pay only the checkout total; we cover everything else related to customs and taxes for the United States, United Kingdom, Canada and Australia.
European Union + EFTA
For EU customers, we offer two shipping options:
1. Express Shipping via FedEx (Duties & Taxes Unpaid)
If you choose Express Shipping with FedEx, your order will arrive faster, but local VAT, customs duties and any handling fees are not included in the checkout price. You will be responsible for settling any VAT, customs or courier charges directly with the delivery company in your country. We will help you with a lower declared value.
2. EU Tax‑Included Shipping (DDP – Duties & Taxes Paid)
Our second option is an EU tax‑included service where all applicable VAT, customs duties and import fees are prepaid on your behalf. The price you see at checkout is fully landed, and nothing further should be due on delivery. In the unlikely event that you are asked to pay any VAT or customs charges under this option, please contact us with proof of payment and we will reimburse you 100% of those charges.
Countries not mentioned above:
As part of our after-sales service, Mobile Marvel Limited will cover any sales taxes (NOT BROKERAGE FEES OR STORAGE FEES) exceeding EURO 30 on your behalf (this does not include really high value products such as computers and tri folds, for those we cover anything above EURO 60) . To process such reimbursement, you will be required to provide proof of payment and a valid PayPal account for us to facilitate the refund. Please note that we cannot return funds directly to your credit card, so kindly do not request this option.
Our Commitment to You
We recognize the trust you place in us when ordering high-value products. That’s why we partner only with the most reputable carriers, use industry-best security protocols, and provide comprehensive insurance for every shipment. Our dedicated team is always available to answer your questions and provide support at every step.
If you have any questions or require special handling instructions, please contact us. Your peace of mind is our highest priority.